---
title: How to make a complaint
description: This article explains how you can make a complaint and the complaint procedure
---
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3. [Complaints](https://support.signmaster.co.uk/support#complaints)
February 25, 2025
# How to make a complaint
## This article explains how you can make a complaint and the complaint procedure
At Signmaster, we are committed to providing excellent service and products. However, we understand that sometimes things can go wrong. Your feedback is incredibly important to us, and we take all complaints seriously.
### **How to Submit a Complaint**
### You can reach us through:
- **Online Form**: Complete the [Online Complaints Form](https://www.signmaster.co.uk/pages/online-complaints-form)
- **Email**: Send your concerns to jody.baldwin@signmastersystems.co.uk
- **Phone**: Call our team on 01948 662 669
### **What to Expect**
1. **Acknowledgment**: We will confirm receipt of your complaint within 1 business day.
2. **Investigation**: Our team will thoroughly investigate and keep you updated throughout the process.
3. **Resolution**: Most complaints are resolved within 5 business days.
### **Our Commitment**
Your satisfaction is our priority. We use all feedback to improve our products and services to ensure a better experience for all our customers.
If you’re unhappy with our response, we also provide information on how to escalate your complaint further.
We value your feedback – thank you for helping us improve!
### Supportive Content
[Link to Signmaster Complaints Policy](https://www.signmaster.co.uk/pages/signmaster-customer-complaint-policy)
[Link to Signmaster's Online Complaints Form](https://www.signmaster.co.uk/pages/online-complaints-form)
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