--- title: How can I track my support ticket status? description: Call the office on 01948 662 669 quotes your Unique Case Reference Number on your confirmation email to track your Technical Support Ticket --- [Skip to content](https://support.signmaster.co.uk/how-can-i-track-my-support-ticket-status#main-content) English Show submenu for translations [Customer portal](https://myportal.signmaster.co.uk/my-portal) [![](https://support.signmaster.co.uk/hubfs/signmaster-logo%20(1).svg)](https://www.signmaster.co.uk/) - Signmaster Support Menu Show submenu for Signmaster Support Menu - [Signmaster Support Hub](https://support.signmaster.co.uk/) - [Hardware Support Form](https://www.signmaster.co.uk/pages/hardware-sales-support) - [Ink & Media Support Form](https://www.signmaster.co.uk/pages/supplies-ink-media-support) - [Accounts Support Form](https://www.signmaster.co.uk/pages/accounts-support) - [Online Complaints Form](https://www.signmaster.co.uk/pages/online-complaints-form) - [Technical Support Form](https://www.signmaster.co.uk/pages/choose-your-level-of-technical-support) - [Signmaster YouTube Channel](https://www.youtube.com/@SignmasterTechnical) Open main navigation Close main navigation - Signmaster Support Menu Show submenu for Signmaster Support Menu - [Signmaster Support Hub](https://support.signmaster.co.uk/) - [Hardware Support Form](https://www.signmaster.co.uk/pages/hardware-sales-support) - [Ink & Media Support Form](https://www.signmaster.co.uk/pages/supplies-ink-media-support) - [Accounts Support Form](https://www.signmaster.co.uk/pages/accounts-support) - [Online Complaints Form](https://www.signmaster.co.uk/pages/online-complaints-form) - [Technical Support Form](https://www.signmaster.co.uk/pages/choose-your-level-of-technical-support) - [Signmaster YouTube Channel](https://www.youtube.com/@SignmasterTechnical) - English Show submenu for translations - [Customer portal](https://myportal.signmaster.co.uk/my-portal) - [Contact us](https://www.signmaster.co.uk/pages/contact-us) [Contact us](https://www.signmaster.co.uk/pages/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Signmaster Support Hub](https://support.signmaster.co.uk/) 2. [Technical Support](https://support.signmaster.co.uk/technical-support) 3. [Technical Support](https://support.signmaster.co.uk/technical-support#technical-support) July 18, 2024 # How can I track my support ticket status? ## Call the office on 01948 662 669 quotes your Unique Case Reference Number on your confirmation email When you submit a ticket, you will see a message on screen “thanking you” for completing the form. If you have not seen this message, ensure that you have completed the compulsory fields, click submit again. You will then be sent a **“Conformation Email” **to confirm that your case has been log and you will be provided with a **“Unique Case Reference Number”** If you haven’t heard from us within 4 hours. The first step would be to check your junk folder on your email, as our response may have gone there. The next step would to call us on 01948 800370 and speak to the sales team who can chase this for you, quoting your Unique Case Reference Number. Please be aware that the technical support option on the phone, is an automated message and doesn’t not come through to the team directly. 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