How can I track my support ticket status?

Call the office on 01948 662 669 quotes your Unique Case Reference Number on your confirmation email

When you submit a ticket, you will see a message on screen “thanking you” for completing the form. If you have not seen this message, ensure that you have completed the compulsory fields, click submit again.

You will then be sent a “Conformation Email” to confirm that your case has been log and you will be provided with a “Unique Case Reference Number”

If you haven’t heard from us within 4 hours. The first step would be to check your junk folder on your email, as our response may have gone there.

The next step would to call us on 01948 800370 and speak to the sales team who can chase this for you, quoting your Unique Case Reference Number.

Please be aware that the technical support option on the phone, is an automated message and doesn’t not come through to the team directly. Therefore, please select to speak to one of our sales or accounts team who will be able to help you.