---
title: Can you deal with support cases remotely?
description: We always look to resolve your Technical issues remotely prior to arranging a site visit
---
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July 18, 2024
# Can you deal with support cases remotely?
## We always look to resolve your issues remotely prior to arranging a site visit
We always look to resolve your issues remotely prior to arranging a site visit. Depending on your issue, we will usually give you some things to try first and in some cases, we would ask you for permission to dial into your machine using ‘team viewer’.
If these steps are unsuccessful, we would then look to arrange a site visit, or in some cases, involve the manufacturer in the solution.
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